Shipping Policy
Thank you for shopping with Pure Rain Cloud. We are committed to delivering your order in a timely and reliable manner. Please review our shipping policy below.
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### Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
During high-volume periods, processing times may be slightly extended. We appreciate your patience.
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### Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping (if available): 2–3 business days
Delivery times are estimates and may vary depending on location, carrier delays, weather conditions, or other unforeseen circumstances.
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### Shipping Locations
We currently ship to addresses within the United States.
If international shipping becomes available, this policy will be updated accordingly.
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### Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
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### Lost or Delayed Packages
Pure Rain Cloud is not responsible for shipping delays caused by the carrier.
If your package is marked as delivered but not received, please check with neighbors or your local carrier before contacting us.
For lost packages, contact us at customersupport@pureraincloud.com within 7 days of the expected delivery date so we can assist you.
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### Incorrect Address Disclaimer
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
If an order is returned to us due to an incorrect address, additional shipping charges may apply.
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### Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue promptly.
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### Contact Us
If you have any questions about shipping, please contact us at:
📧 customersupport@pureraincloud.com
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Thank you for supporting Pure Rain Cloud 🌧️✨